E-commerce Policy

Scope and agreement

These terms apply to purchases from the Bio Young Wellness Sdn Bhd website (“Bio Young”, “we” or “us”). By placing an order, you agree to these terms and any product or subscription terms shown before checkout.

Customers must be at least 18, or purchase through a parent or legal guardian. Please provide accurate information and use an authorised payment method.

Separate terms may apply to business and dealer purchases. Our Privacy Notice explains how we handle personal data. Marketing consent is obtained separately.

Products and health information

Please read the product description, instructions, safety warnings and warranty details before purchasing. Product images are illustrative. We will not supply a materially different product without your agreement.

Our wellness products and services do not replace medical advice or prescribed treatment. Results vary. If you have a medical condition, are pregnant or take medication, consult a qualified healthcare professional about suitability. Always follow the product instructions.

Prices and payment

Prices are in Malaysian Ringgit unless stated otherwise. Checkout shows the total payable, including applicable taxes, delivery charges, discounts and redeemed rewards.

Payment methods may include Fiuu Payment and supported Easy Payment services. Instalment approval, fees and payment schedules are subject to the provider’s terms, disclosed before purchase.

Do not send full card details to our staff.

Orders and acceptance

You may review and correct your order before submitting it. An automated acknowledgment confirms receipt; we accept your order when we send an acceptance or dispatch confirmation.

We may decline an order because of unavailable stock, payment failure, suspected fraud or a material pricing error. Any payment received for an unaccepted order will be refunded.

If we identify a material price or description error before acceptance, we will offer corrected terms or cancellation with a refund. We will not increase the price without your agreement.

Delivery and collection

Delivery locations, charges and estimated delivery or collection dates are shown before checkout. Any installation or training arrangements and charges will be confirmed before purchase.

Please provide a correct delivery address and safe access. Risk of loss passes to you upon delivery to you or your nominated recipient, subject to applicable law.

A reasonable, previously disclosed redelivery charge may apply if delivery fails because of incorrect details or a missed appointment. It will not apply where we or our delivery provider caused the failure.

Cancellations and returns

For cancellation before dispatch, contact Customer Service with your order number. We will confirm whether the order can be stopped.

We do not accept change-of-mind returns after dispatch.

For damaged, incorrect or visibly defective goods, please notify us within five (5) working days of delivery, with your order number, a description and photographs where available. For defects discovered later, contact us promptly after discovery.

Refunds and membership rewards

Approved refunds will be initiated within 30 calendar days after any necessary return or assessment. Your bank or payment provider may require additional processing time.

Cash payments will normally be refunded to the original payment method. Redeemed BY Coins or purchase credits relating to the refunded amount will be restored. BY Coins and referral rewards earned on that amount will be reversed, and qualifying membership spending will be adjusted.

Warranty and website use

Warranty coverage, exclusions and service arrangements are stated for each product before purchase. Please keep your proof of purchase.

Misuse, unauthorised modification or failure to follow instructions may affect warranty coverage where these caused the fault. Your statutory rights remain unaffected.

Do not access another person’s account, submit false transactions or manipulate rewards. We may temporarily restrict affected account functions while investigating suspected misuse. You may contact Customer Service to request a review.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under Malaysian law.

Policy changes

Bio Young reserves the right to amend this policy from time to time. Material changes will be communicated in advance and will apply prospectively, subject to applicable law.